We Are Hiring: BPO Sourcing Manager – Impetus Consultants (Gurugram Location)

Are you passionate about talent sourcing, stakeholder management, and driving hiring success in the BPO/Contact Center industry If yes, this role is a powerful opportunity to shape high-impact sourcing strategies for leading global clients.

About Impetus Consultants

Impetus Consultants is a fast-growing recruitment partner to leading global organizations, specializing in high-volume hiring, niche talent acquisition, and strategic workforce solutions. With a strong presence in technology, BPM, and capability center hiring, we pride ourselves on high-quality delivery and a consultative approach to recruitment.

Role: BPO Sourcing Manager

Location: Gurugram

Experience: 5–8 years in BPO/BPM hiring with strong team-handling experience

Type: Full-time, Onsite

Key Responsibilities

Lead and manage the sourcing team focused on high-volume BPO voice & non-voice recruitment.
Develop robust sourcing strategies to meet aggressive hiring targets across multiple clients.
Use job portals, social media, internal databases, and referral programs to create a steady pipeline of qualified candidates.
Own end-to-end sourcing performance, including funnel management, TAT, offer-to-joining conversion, and quality-of-hire metrics.
Collaborate closely with internal delivery teams and client stakeholders to understand hiring needs and align sourcing plans.
Train, guide, and mentor junior sourcers to enhance productivity, sourcing depth, and workflow efficiency.
Conduct regular performance reviews, track data metrics, and optimize sourcing processes using reports and analytics.
Ensure compliance with recruitment standards, documentation, and client SLAs.

Skills & Competencies Required

Strong expertise in BPO hiring, especially mass sourcing for customer support, chat, blended, and technical support roles.
Proficiency in job boards, Boolean search, bulk sourcing methods, social hiring, and talent mapping.
Experience leading a sourcing team with a focus on performance, quality, and productivity.
Excellent communication, negotiation, and relationship-management skills.
Good understanding of hiring metrics, dashboards, sourcing funnel, and SLA-driven recruitment.
Ability to work in a fast-paced environment with sharp deadlines and large hiring volumes.

Why Join Impetus Consultants

Opportunity to work with leading global BPOs and tech organizations.
A performance-driven environment that rewards innovation and accountability.
Clear career growth path in team leadership and client delivery.
Exposure to diverse hiring projects, recruitment automation tools, and modern sourcing strategies.

Recruitment Manager BPO