Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description

Performs Order-to-Cash (OTC) activities based on established procedures and accounting standards.
Utilizes SAP, MS Excel, reporting, and analytical skills to support business operations and finance processes.
Requires 2 to 3 years of relevant OTC experience along with strong accounting knowledge and reporting capabilities.

General Profile

Possesses 2 to 3 years of hands-on experience in the Order-to-Cash (OTC) domain.
Applies accounting principles, SAP knowledge, and operational expertise to complete assigned work.
Demonstrates process improvement, innovation, and transformation experience.
Works within established procedures and practices while maintaining service quality and compliance.
Functions effectively with moderate supervision and manages responsibilities independently when required.

Functional Knowledge

Strong understanding of OTC processes, accounting principles, SAP systems, and reporting requirements.
Proficient in MS Excel and preparation of operational and financial reports.
Knowledge of SLA-driven environments and service delivery expectations.

Business Expertise

Understands how OTC operations support overall business objectives and customer satisfaction.
Contributes to continuous improvement initiatives and operational excellence programs.
Demonstrates awareness of process efficiencies, innovation opportunities, and transformation initiatives.

Impact

Contributes to team performance through accurate transaction processing, reporting, and issue resolution.
Ensures quality service delivery while adhering to SLA commitments and business deadlines.
Supports operational excellence through process improvements and effective escalation management.

Leadership

No direct supervisory responsibilities.
Self-driven individual capable of independently managing workload and priorities.
Supports team development through knowledge sharing; experience in training and assisting peers is an added advantage.
Demonstrates ownership and accountability in handling escalations and operational challenges.

Problem Solving

Applies analytical and problem-solving skills to identify, investigate, and resolve operational issues.
Efficiently addresses queries and concerns and escalates matters appropriately when necessary.
Supports reporting requirements and identifies opportunities for process enhancements and operational efficiency.

Interpersonal Skills

Possesses strong verbal and written communication skills.
Effectively exchanges information and collaborates with internal stakeholders and team members.
Demonstrates a team-player mindset while working effectively both independently and within a team environment.

Responsibility Statements

Perform end-to-end Order-to-Cash (OTC) activities in accordance with established procedures and service level agreements.
Utilize SAP for processing, tracking, and managing OTC transactions and related accounting activities.
Prepare and maintain operational and financial reports using MS Excel and other reporting tools.
Analyze transactional data and provide accurate reporting and insights to stakeholders.
Ensure compliance with accounting principles, organizational policies, and process requirements.
Address customer, stakeholder, and supervisor queries efficiently and professionally.
Support process improvement, innovation, and transformation initiatives to enhance operational effectiveness.
Monitor and adhere to SLAs, ensuring timely completion of assigned tasks and deliverables.
Manage escalations effectively and provide appropriate resolutions within defined timelines.
Collaborate with team members and support peer training and knowledge-sharing initiatives when required.
Demonstrate flexibility to work across shift timings based on business requirements.
Contribute to continuous learning and quickly adapt to changing processes, systems, and business needs.
Maintain high levels of accuracy, productivity, and customer service in all assigned activities.
Perform other duties as assigned.
Comply with all company policies, standards, and operational guidelines.

Qualifications

2 to 3 years of hands-on experience in the Order-to-Cash (OTC) domain.
Mandatory experience working with SAP.
Strong analytical, problem-solving, and reporting skills.
Good verbal and written communication skills.
Proficiency in MS Excel and report preparation.
Flexibility to work in shift-based environments.
Experience in Process Improvement, Innovation, or Transformation initiatives.
Good understanding of accounting principles and finance processes.
Ability to work independently and collaboratively within a team.
Experience in training and assisting peers will be an added advantage.
Strong escalation management and stakeholder management skills.
Good understanding of SLA-driven environments.
Quick learner with the ability to adapt to changing business requirements.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [HIDDEN TEXT]. You may also click here to access Conduent's ADAAA Accommodation Policy.

Accounting Services Associate II