About Us

InterScripts is a Information Technology business based in Chantilly, VA and established in 2017 providing technology and platform enabled services and solutions. Historically, we have enabled our customers to realize the most value from their technology and resources through our Managed Services, Archival Solution, EHR, ERP, Advisory, Virtual Care, Technology, Application Development, and Cybersecurity services.

In addition, InterScripts has substantial experience in providing Technology and Platform Enabled solutions to commercial, public sector, and government entities. We are an ISO 27001, 9001 CMMI 3 and SOC 2 certified organization, signifying our ability to lower the risks for our clients application modernization efforts, custom development, support, operations, and MSP projects.

Job Description

Senior ServiceNow Application Engineer / Lead SME – Healthcare

Company: InterScripts | Location: Hyderabad

InterScripts is seeking a Senior ServiceNow Application Engineer / Lead SME to design and deliver ServiceNow solutions for healthcare clients, driving digital transformation, workflow automation, and compliant IT operations.

Key Responsibilities

Develop ServiceNow solutions using App Engine, Scoped Apps, Flow Designer, IntegrationHub
Configure modules: ITSM, ITOM, HRSD, CSM
Lead ITSM implementations (Incident, Problem, Change, Request) aligned with ITIL
Integrate with EHR systems (Epic/Cerner), HL7/FHIR, and clinical platforms
Automate workflows across patient services, clinical, and HR operations
Implement AI capabilities (Virtual Agent, Predictive Intelligence)
Manage CMDB & asset lifecycle (clinical devices, IT assets)
Ensure compliance with HIPAA, GxP, FDA
Act as SME, client-facing lead, and mentor

Requirements

Required Qualifications

5–12+ years of ServiceNow experience
Expertise in ITSM, ITOM, App Engine, JavaScript, REST/SOAP APIs
Experience with CMDB, Discovery, Flow Designer, IntegrationHub
Healthcare domain knowledge (Epic/Cerner, HL7/FHIR, HIPAA, GxP)

Preferred Skills

Certifications: CSA, CAD, CIS, ITIL
Experience with AI/GenAI and large-scale implementations

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Senior ServiceNow Application Engineer / Lead SME Healthcare