Job Description

Role: Engineering Manager

About Freshworks:

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price, and Best Relationship.

Job Description

About the Role:

Freshworks seeks an experienced Engineering Manager to lead a growing team of Engineers that builds and scales one of our many products. As a technical leader, you own the engineering vision and oversee the technical standards your team thrives on. As a manager of engineers, you coach and develop our promising, young talent and ensure their collective energy is applied effectively and efficiently to accomplish not only the organizational goals, but also their individual career goals. An accomplished record as an individual contributor and experience managing an engineering team is expected to fill these shoes.

Responsibilities:

Own the development practices and standards for your team.
Own the technical architecture, drive engineering design and shoulder critical decisions.
Understand, prioritize, and deliver the feature roadmap while chipping away at the technical debt.
Work effectively with a cross-functional team of product managers, designers, developers, and QA
Own the communication of the team's progress and perception of the team itself.
Collaborate with the Support team to keep track of and triage technical issues and track them through to resolution.
Collaborate with Talent Acquisition to drive sourcing, screening, interviewing and recruitment of the right talent for your team.
Continuously improve the productivity of your team by identifying investments in technology, process, and continuous delivery
Own the morale of your team, unblock them at critical junctures, break ties in a timely manner.
Own the careers of your team members, deliver regular and timely feedback, represent your team for annual reviews and reward your performers.

Qualifications

Qualifications:

Education: Bachelor's Degree in the technical field OR equivalent work experience
A minimum of 10 years of relevant professional work experience
A minimum of 3 years of experience in managing a high performing engineering team
A minimum of 6 years of object-oriented software development experience as an individual contributor
Experience developing software in a commercial software product development environment.
A polyglot in programming languages with the ability to learn new technologies as the need arises.
Experience building large-scale performance services.
Experience leading teams that built software products for scale
Clear and confident spoken and written communication

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Engineering Manager - Backend