Job Summary

This role supports an international policy servicing team in a multinational environment focusing on accurate and timely processing of Property and Casualty insurance policy transactions. The position requires strong MS Office proficiency attention to detail and comfort working in a structured night shift schedule from the office ensuring high quality service for global stakeholders.

Responsibilities

Manage end to end policy servicing activities to ensure timely issuance endorsement cancellation and renewal of insurance policies with high accuracy and compliance with internal guidelines
Coordinate daily with cross functional teams to clarify transaction inputs resolve data issues and maintain smooth flow of work items across the policy servicing lifecycle
Review source documents meticulously to validate coverage details limits dates and client information so that every policy record remains accurate and audit ready
Prepare and update structured policy logs and trackers using MS Office tools to provide transparent visibility into work status volumes and potential bottlenecks
Monitor quality metrics and processing turnaround times to identify process deviations recommend corrective actions and maintain service level commitments consistently
Create well structured reports and performance summaries using spreadsheets and presentations to support management reviews and continuous improvement discussions
Respond promptly to internal stakeholder queries by analyzing policy data clarifying requested changes and documenting resolutions in a clear and traceable manner
Collaborate closely with quality and training teams to share recurring error patterns and support design of job aids that help enhance overall team performance
Validate premium calculations and rating inputs using predefined templates to reduce financial discrepancies and safeguard organizational revenue recognition
Document standard procedures for frequently repeated transactions so that new team members can follow consistent steps and reduce onboarding time
Adapt proactively to changes in process instructions systems and compliance requirements by updating personal reference material and seeking clarifications when needed
Maintain disciplined adherence to night shift schedules and work from office requirements to align with global client timelines and ensure dependable service coverage
Contribute actively to team goals by sharing workload during peak periods providing constructive feedback and supporting a collaborative and respectful work environment

Qualifications

Utilize advanced spreadsheet functions word processing and presentation capabilities in MS Office to manage large datasets and prepare accurate policy servicing documentation
Apply knowledge of Property and Casualty insurance concepts such as coverage types endorsements and renewal rules to interpret requests and process policy changes effectively
Demonstrate strong analytical and numerical skills to validate transaction accuracy identify data inconsistencies and support error free policy updates
Communicate clearly in spoken and written form with global stakeholders to ensure mutual understanding of requirements timelines and constraints
Maintain high levels of integrity confidentiality and compliance awareness when handling sensitive policy and customer data in line with organizational standards
Adapt comfortably to a dedicated night shift work pattern and office based model while maintaining focus reliability and consistent productivity
Exhibit a continuous learning mindset by seeking feedback participating in training sessions and staying updated on process enhancements relevant to policy servicing

Certifications Required

Preferred certifications include insurance foundation such as AINS or similar policy servicing training and advanced MS Office user level certification.

TL-Policy Servicing