ACCOUNTABILITIES:-

Provide exceptional traveller care and customer services to corporate clients

Accurately complete end to end travel requirements both international and domestic travel arrangement for air, hotel, rail, request for ticketing, fares, routings and visa request for corporate travellers.

Incumbent should have good knowledge of domestic and International critical itineraries – geographical knowledge is mandatory

Open to work 24/7 environment, roster off, week end working, public holidays and festivals

Managing building relationship with VFS and embassies plus vendors in order to get timely confirmations

Co-ordinate internally with departments to ensure quick resolution for the customer to adhere SLA

Ensure latest updated policies, procedures, desk instructions are read and complied

Excellent customer service and communications skills – written and verbal

Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient routings for lowest logical fares and preferred carrier usage in co-ordination with clients travel polices

Maximize the benefits of the company technology, desktop applications and telephony to deliver superior experience to business travelers

Research and resolve client inquiries/ issues at point of sale, coach develop and mentor peers, new/ junior travel consultants

Comply with all legal and industry standards. Embrace the role of providing superior consultative value to clients versus just being an order taker

Ensure each PNR contains standard documentation and document any exceptions handled during the reservations process

Experience & Skills:

Graduate. Diploma, degree in travel & tourism would be added advantage

3-4 relevant experience in travel domain

Build excellent relationship with customer groups, peers and seniors

Should be a team player and manage show alone if required

GDS experience is mandatory – Galileo & Amadeus.

Knowledge of corporate travel economics and travel technology/ tools will be an added advantage

Senior Travel Consultant - Afterhours

Senior Travel Consultant