Description

Amazon is looking for a Senior Investigation Specialist, to evaluate high-risk transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience.

Key Job Responsibilities

. Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
. Investigate suspicious activity and behaviour that could pose a risk to Amazon, our customers, or merchants.
. Investigate complex cases and deep dive where necessary.
. Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
. Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
. Achieve weekly productivity and quality standards for investigations.
. Be prepared to be flexible with working hours and work Saturdays and/or Sundays.
. Communicate via email and telephone with sellers and other external and internal customers to make informed decisions about risk.
. Participate in other special projects/assignments and collaborate with appropriate business teams as necessary.

Basic Qualifications

- . Excellent written and spoken English and the ability to compose grammatically correct, concise and accurate written responses
- . Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
- . Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
- . Excellent problem solving skills
- . Demonstrated ability to analyse and solve problems with key attention to detail and ability to identify unfamiliar MOs
- . Exceptionally strong customer handling and conflict resolution skills, with a keen focus on quality and customer experience.
- . Self-disciplined, diligent, proactive and detail oriented
- . Ability to adapt easily to change and learn quickly within a fast-paced environment.
- . Strong organizational skills
- . Effective prioritisation of work time to ensure productivity, fulfil department standards for time spent and individually prioritize multiple tasks of competing urgency
- . Demonstrated ability to exceed expectations regarding performance and individual contribution
- . Ability to maintain high levels of confidentiality and data security standards
- . Experience with Microsoft Office, including Outlook, Word, and Excel
- . Passionate commitment to Amazon's emergence as the world's most customer-centric company

Preferred Qualifications

- . Experience in VRMO investigations processes and policies

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

VRMO Senior Investigation Specialist EN, KYC