Servicenow, Confluence, Terraform, Python, Jira, Ansible, RAG Platform, Event management with AIOPS, HashiCorp Vault, Chef, Policy-as-Code, Agentic ITSM, SLI, Splunk Enterprise Architecture and Design, Backstage IDP, GitHub Actions, OpenTelemetry, SLO, CMDB Reliability, ITSI, Model Observability, xmatters, Splunk Enterprise Observability, LLMOps Reliability, AI Alert Pipeline, Error Budget, ArgoCD

Microsoft Azure, Google Cloud Platform, Itsm, Power Bi, Databricks, Itil, Azure Sql, EKS

L2 L3 network engineering, Change management incident management and documentation, Network monitoring and management platforms SolarWinds Meraki Dashboard, Security ACLs Zone-Based Firewall ZBFW VPN site-to-site remote access IDS IPS, Telephony Collaboration Zoom Phone Cisco CUCM VoIP call routing and troubleshooting, Routing Switching BGP OSPF EIGRP HSRP VRRP VLANs QoS STP, Wireless Technologies Meraki and Cisco Wireless Controller-based deployments, SD-WAN Solutions Cisco SD-WAN Palo Alto Prisma Cloudgenix Cradlepoint

Advanced Excel, Jira, Oracle, Coupa, Financial Concepts, Power BI reporting, procure-to-pay process, infrastructure technologies, ERP systems, Zip Service Now