Json, Sql, Rest Apis, Postman, helpdesk administration, LLM-based bots, generative AI agents, WhatsApp conversation design, IVR systems, Salesforce Service Cloud, webhooks, workflow automation, advanced spreadsheet skills, zendesk, intercom, Freshdesk

UX research, Sql, Python, product analytics, web app analytics, funnel analysis, cohort analysis, CX analytics, session replay

Java, C#, Git, Selenium Webdriver, Api Testing, Sql, Playwright, Cypress, Visual Studio 2016+, CI/CD