We are looking for a Senior Business Analyst - ServiceNow to define product requirements and steer delivery for a ServiceNow implementation end-to-end. You will shape scope, surface risks, and align schedules while partnering with engineering, QA, and product through build, test, deploy, and improvement.

Responsibilities

Identify stakeholders and collect input to define and refine requirements
Own a clear, streamlined scope definition across the full program
Create and keep up to date documentation for program and project management needs
Collaborate closely with software engineers, QA, product managers and other engineering teams to deliver high-quality products and features across the software project lifecycle
Serve as scrum master, manage project schedules, flag potential issues, and communicate them clearly to project stakeholders
Drive release schedules and milestones, sustaining high velocity in a fast-paced environment
Provide hands-on software development and project management, coordinate cross-functionally, and manage inter/intra team communications to achieve outstanding program outcomes

Requirements

Extensive IT experience with 5-10 years in the field
Hands-on background with 4+ years in Business Analysis, emerging technologies, or related technical areas
Direct involvement with 1+ year of ServiceNow implementation work
Proven track record managing end-to-end execution for programs spanning multiple engineering teams, with software development exposure
Working knowledge of ITSM, ITOM and HRSD
Practical experience using Agile software development methodologies
Scrum master experience leading teams through development sprints
Bachelor's degree in a technical discipline or equivalent practical experience

Nice to have

Software Engineering experience
Problem-solving experience in fast-paced and constantly changing environments
Background working cross-functionally in highly integrated teams with technical and non-technical members
Ability to communicate technical concepts to non-technical audiences
Strong verbal and written communication skills

Senior Business Analyst / Business Analyst - ServiceNow