Job Description

Key Result Areas	Supporting Actions
Business Growth & Acquisition	- Achieve targets for new CUID creation. - Drive new customer disbursements as per percentile role benchmarks. - Ensure net growth and tonnage growth in line with branch plan.
Yield & Profitability Management	- Achieve onboarding yield benchmarks - Drive optimal ticket size, renewal mix, and repeat customer engagement. - Ensure cost-efficient branch operations.
Portfolio Quality & Risk Management	- Maintain auction-to-book ratio - Ensure strict adherence to LTV, documentation quality, and purity testing protocols. - Resolve spurious and bentex cases within defined timelines
Collections & Delinquency Management	- Deliver resolution for 0-30 DPD bucket. - Monitor overdue accounts and perform timely follow-up. - Support recovery actions as per internal guidelines.
Compliance, Audit & Governance	- Achieve audit score as defined, ensure closure of audit findings. - Maintain zero-tolerance on operational deviations and regulatory breaches. - Ensure accuracy in process, record keeping, and vault management.
Customer Service & Branch Experience	- Ensure high service quality, fast turnaround time, and seamless grievance resolution. - Maintain branch hygiene, safety, and security standards.
People Leadership & Productivity	- Lead ABM, Gold Valuer, GLO, and CSE for daily performance. - Conduct coaching, on-the-job training, and reviews. - Ensure manpower productivity as per branch benchmarks

Branch Manager - Gold Loans - Noida

Branch Manager - Retail MFB - Sales - Noida - Sector 62 - J Grades