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Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d'une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.

Fiche De Poste

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Act as the primary point of contact for Key account, addressing their needs and concerns for all topics related GxP matters, Globally
Build and maintain strong, trust-based relationships with dedicated Key Account on GXP topics.
Attend and scheduled recurrent meetings with the clients in order to advise them on the follow up of each open topic on GxP matters.
Act as Key Accounts Excellence Investigation Writer, if needed, for Dedicated Key Account

(Issue Reporter, Lead Investigator)

Able to write a detailed and structured investigations through data collection, collaboration, interviews and analysis to determine root causes to ensure Key Account and Marken timelines are met in compliance with Marken's procedures and Client's requirements documentation.
Act as reviewers of all investigations related the scope of Key Account associated to their scope of work.
Work with the functional areas to identify the root cause and determine appropriate preventive and corrective action to prevent recurrence.
Follow up and make sure to maintain the compliance of all tasks assigned to key account investigations, globally.
Perform, if needed, Effectiveness checks required for the associated investigations written.
Escalate and mitigate any necessary issue, work with Key Account Excellence Team members to identify and resolve any trends on investigations.
Participate actively in all meetings to update management, peers, sites on any GxP matters related to Key Account.
Track and communicate process improvements in the region, including Standard Operating Procedures and Client Documentation.
Create and maintain trackers for all investigations, tasks, effectiveness checks and be on time related the dedicated Clients - A Client Dashboard
Create and maintain a tracker all client's documentation (QTA, COP, SLA ...) and be compliance to requirements of dedicated Clients - A Client documentation Dashboard
Attend to Key Account audit if necessary.
Collaborating with other departments to resolve Key Account issues and improve the overall Key Account experience.
Act as a Key Account advocate by providing feedback to the Teams on needs/experiences and lead cross functional initiatives to improve processes and deliver value to key accounts.

Requirements:-

2+ years of relevant experience working in a Technical Writer, Customer Experience, Quality Assurance role
2+ years of relevant experience working in technical writing, excellence operational, Strategic Account
Associate degree and/or equivalent university degree/ certifications.
Strong written and excellent verbal communication skills are required. Ability to read and comprehend complex subjects.
Organized, methodical and efficient approach to work.
Strong typing and computer skills, including efficiency using Microsoft Office Suite (Word, Excel, PowerPoint).
Fluent in English
Ability to work in a fast-paced, high workload environment, and balance multiple projects and objectives for timely event closure.
Collaboration skills, with the ability to troubleshoot and problem solve in a cross-functional team setting.
Location: Flexible (Mumbai/Pune/ Chennai/ Delhi/ Gurgaon/ Bangalore

Type De Contrat

en CDI

Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés.

KAEO Investigation Lead Specialist