Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Linux Architecture

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring the smooth operation of critical applications. The engineer collaborates with different teams to maintain system stability and supports continuous improvement efforts to enhance overall service quality and reliability.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Coordinate with cross-functional teams to ensure timely resolution of complex issues.
Mentor junior team members to foster skill development and knowledge sharing.
Continuously evaluate and improve support processes to enhance efficiency and effectiveness.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Linux Architecture.
Strong knowledge of system troubleshooting and root cause analysis within Linux environments.
Experience with performance tuning and optimization of Linux-based systems.
Familiarity with scripting languages to automate routine tasks and improve operational workflows.
Ability to work with monitoring tools to detect and respond to system anomalies.
Understanding of network protocols and their impact on application performance in Linux systems.

Additional Information:

The candidate should have minimum 5 years of experience in Linux Architecture.
This position is based at our Pune office.
A 15 years full time education is required.