Scripting, Servicenow, Elk, Confluence, Terraform, Python, Itsm, Jira, Pulumi, Automation, Ansible, Splunk, HashiCorp Vault, Chef, IaC, RAG knowledge bases, GitHub Actions, OpenTelemetry, LLM runbook automation, Agentic Orchestration, Observability, Zipkin, AI alert correlation, Jaeger, Agentic ITSM workflows, LLMOps pipelines, Xmaters, ArgoCD