Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Epic Systems

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and delivering timely solutions to maintain seamless operations. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring the reliability and efficiency of critical software applications within the organization.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
Document findings and solutions clearly to support knowledge sharing and future reference.
Assist in the continuous improvement of support processes and tools to enhance service delivery.
Provide guidance and support to junior team members to foster their professional growth.

Professional & Technical Skills:

Must To Have Skills: Certified in Healthy Planet
Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively.
Experience with system monitoring and incident management tools to ensure prompt response to system alerts.
Ability to communicate technical information clearly to both technical and non-technical stakeholders.
Familiarity with software lifecycle processes and best practices in application support.
Capability to work independently while managing multiple priorities in a fast-paced environment.

Additional Information:

The candidate should have minimum 3 years of experience in Epic Systems.
This position is based at our Hyderabad office.
A 15 years full time education is required.