Process Modelling, Requirement Analysis, story mapping, Business Process Tools, Document Analysis

Functional Requirements, Itsm, User Stories, Jira, Agile, Scrum, Azure DevOps, Salesforce, Acceptance Criteria, Business Analysis, Salesforce Service Cloud, Agentforce, Experience Cloud, Process Maps

Business Requirement Documents (BRD), Software Requirement Specifications (SRS), Software Development Life Cycle (SDLC), Apis, Jira, Sql, Requirement gathering, Figma, Agile, Use cases, Rally, Scrum, User Stories, Azure DevOps, Process flows, Visio, Draw.io, UI/UX concepts, Acceptance criteria

Erp, AI tools, Business Analysis, Process improvement, Consulting, Business Operations