Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

WHAT YOU WILL BE DOING

Identify, debug and troubleshoot break fix issues and take it to a resolution

Automate the proactive detection and prevention of SLA breaches, outages, and issues, before it impacts customers

Configure observability and monitoring platforms to send actionable alerts, and create automated SOPs for such alerts

Provide Level 4 support for the system within agreed service levels

Implement and manage the effectiveness of Incident, Service Request, Change and Problem management processes for the services area

Provide daily/weekly report for overall health of the cloud platform and effectiveness of automation, monitoring for incident prevention and resolution

Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation

Work closely with business teams and DevSecOps teams on for activities related to supporting the IAM service offerings

WHAT YOU BRING

10+ years Experience in a Software Support role

Strong understanding of Cloud offerings - AWS or Azure preferred

Hands-on experience in internals of cloud components (ex. Public Cloud, Containers,

Kubernetes, Applications, APIs)

Database : Extensive experience in database operations & SQL

Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)

Experience working with global Customers and strong customer focus

Excellent written and verbal communication skills

Knowledge of Application Performance Monitoring (APM) and Site Reliability Engineering(SRE)

Identity and Access Management domain knowledge is a preference

Hands-on implementation/maintenance experience of the IGA platform is a preference

IGA: Saviynt or Sailpoint or relevant Experience with SSL Certificates and SSO technologies is a preference

Bachelor's degree or an equivalent experience

10+ years of industry experience in design, development, customization, configuration, deployment of cloud platforms, automation frameworks, database systems

Experience in one of the public cloud platforms – AWS or Azure

Passionate about operating and scaling cloud services per the expected SLA and constantly looking into data for operational insights

Knowledge of Java/J2EE and SQL Experience with ticketing systems, monitoring and automation platforms ex: Freshdesk, Datadog, Prometheus, Grafana, RunDeck

Understanding of SLAs and the importance of being within SLAs

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Security & Compliance
This role requires adherence to Saviynt's information security and privacy policies and procedures, including annual security training.

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Associate Principal Technical Support Engineer