Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

Freshworks seeks a self-motivated senior engineer to work alongside multi-disciplinary teams that build and scale our products. As a Senior Staff Software Engineer, you will establish and drive the engineering standards and benchmarks the teams you work with will live up to. You will own and elegantly solve the most challenging problems for your teams. You will lead by example and demonstrate with your work ethic and disciplines exactly how great engineers bring value every single day to a growing organization like ours. Young, enthusiastic engineers will look up to you for everyday guidance and mentorship and will find it a joy working alongside you.

Responsibilities:

As an engineering leader, understand, own, and deliver the Engineering Roadmap for your teams.

As a software architect, design, document, deliver the most elegant, practical solutions to challenging engineering problems.
Experience in designing, architecting and building large scale distributed, data-intensive & resilient systems.
Hands on with architecture and ability to manage other architects
Deep expertise in SQL & No-SQL datastore choices is highly desired.
Has a track record for bringing technology innovation to organizations.
Platform domain expertise to guide early decisions that can help accelerate execution, with a mindset
of build once, build with configurability and build for reuse.
Domain experience in building B2B Multi-tenant SaaS products on the cloud.
Experience in cloud technologies preferrable AWS.
End-end software engineering experience, with ability to step in during outages and production issues
in-depth knowledge on Microservices or Component based Architecture
Is hands-on with Programming
As an experienced engineer, identify and help prioritize the most critical technical debt alongside solutions and iterative plans to chip away at the debt.
As a persistent student, stay abreast with the latest technological advancements and find opportunities to find timely alignments with our internal needs.
As a senior programmer, establish a high bar for writing maintainable software through your own coding efforts, code reviews, and code sanity standards integrated into the CI pipelines.
As a mentor, provide timely assistance and guidance to our inspired, young engineers as they attempt to crack a variety of engineering problems.
As a visionary, aspire to achieve and define the next generation in technical and engineering standards.
As a collaborator, work with cross-functional teams of your own and across teams and products for critical projects
As an ace troubleshooter, take on the most critical and challenging problems occurring in production and help analyse and solve them, while identifying preventive measures
As a customer champion, internalize the customer's expectations and bring a customer focus to all engineering design and implementation you own.

Qualifications

Requirements:

Education: Bachelor's Degree in technical field OR equivalent work experience
A minimum of 13 years of relevant professional experience
A minimum of 13 years of software development experience in an individual contributor role
Experience developing software in a commercial software product development environment.
Experience working with cross-functional teams.
A polyglot in programming languages with the ability to learn new technologies as the need arises.
Experience building and maintaining software for scale.
Clear spoken and written communication
Accomplished record of bringing significant value as an individual contributor

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Senior Staff Software Engineer (Architect) - Backend