Managed File Transfer (MFT), Servicenow, Control-M Server, Control-M File Watcher, Windows database network application and infrastructure dependencies, Control-M Enterprise Manager Client, Control-M Agents

Servicenow, Qa, Application Support, Uat, custom integrations, Tier 2 3 technical support, CloudOps, Production Support Tools, Troubleshooting, Incident Resolution

ticketing systems , Comptia A+, Intune, Macos, Network+, Networking, Windows, Jamf, MDM tools, Active Directory

Github, Soap Api, Jira, Rest Api, Incident Management, Selenium, Apex Triggers, Soql, Debug Logs, Agile delivery, User access deployments, Salesforce Sales and Service Cloud, Monitoring and reporting, Flow, SLA handling, Email-to-Case, Troubleshooting production issues

Azure Data Factory (ADF, Root Cause Analysis (RCA, Sql, Json, Rest Apis, Postman, Xml, Incident Management, Azure Monitor, Azure Portal, Production Support, MuleSoft Anypoint Platform, ServiceNow or similar ITSM ticketing tools