Linux, Unix, Shell Scripting, Python, Java, Itil, Itsm, Servicenow, BMC Helix, Ibm Mq, Connect Direct, Oracle, Sql, Production Support

Standard Operating Procedures (SOPs), Technical Specification Document (TSD), User Acceptance Testing (UAT), Functional Specification Document (FSD), Solution Design, Confluence, User Stories, Regression Testing, Jira, Requirements Analysis, Data Cleansing, Cutover planning, Testing implementation, Post-go-live support, Command-centre arrangements, Project Governance, Acceptance criteria, Migration validation, Process Mapping, Decision registers, Hypercare, Project Reporting, Action trackers, RAID logs, Operational risk assessments

Requirement Gathering, Mcitp, Workflow, Information Technology, LLMs, Computer Science, Process Improvement, Engaging Stakeholders, Business Solution Architecture, business user requirements, Language Models, Design, collaboration solutions, Agentic AI, industry analyst relations, Stakeholder Management

User Acceptance Testing (UAT), Defect Tracking, Technical and functional specification documentation, Test case design and execution, Traceability matrices

Apis, System Migration, M365, Gap Analysis, Middleware, Functional Specifications, Impact Analysis, Api, Transaction Banking, Data Mapping, Cloud-based banking systems, Payments, Cash Management, Requirements clarification, Solution design review, Payment Projects, System interfaces, CMS project governance, ISO 20022, Payment modernisation, Regional APAC projects, Corporate Banking

Unix, Servicenow, Mq, Pl Sql, Json, Windows, Microservices, Rabbitmq, DB2, Linux, Incident Management, Mulesoft, Xml, Problem Management, Oracle, JDBC, Root Cause Analysis, Real-Time Payments, Production Support