Skill required: Network Services - Cisco Routing and Switching Operations

Designation: Business Advisory Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

The team works on workforce management solution with different stake holders and work on various Tickets & cases which are actioned resolved accordingly in coordination with multiple vendors & team
Looking for a candidate who has expertise in Networking and has good knowledge on fundamentals of Network
A solution that validates the ability to install, configure, operate, and troubleshoot medium-size route and switched networks. What are we looking for
Primary skill - Cisco Routing and Switching Operations - P2
Excellent English speaking and writing skills is a must (with trainable on Technical Process)
Must understand customer support or operations type environment such as project coordinator, Customer service agent, technical support staff or service engineer etc
Must have worked in a ticketing systems,tool. Assign,Process Tickets, update tickets, escalate,followup, closure, feedbacks
Excellent documentation and data entry skills. Previous experience in updating tools and data bases is an advantage Roles and Responsibilities:
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
Your expected interactions are within your own team and direct supervisor.
You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
The decisions that you make would impact your own work.
You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
Please note that this role may require you to work in rotational shifts
This position will be the primary interface point between client and Vendors across globe in delivering Site access requests, Dispatch Technicians to site and materials receipts,shipments Rigorously follow established processes
Receives client tickets to manage, coordinate and perform site access, Material receipts,shipments, technical engineer dispatch to site and similar operation function within required,limited time
Coordinates customer requested work to be completed by the field technicians and ensures completion
Manages the database for dispatch of metro based field technicians
Performs root cause analysis to operational problems and follows defined procedures to resolve correctly and update tools and documents accordingly
Maintaining permanent site access lists and portal rosters, coordinated between multiple external vendors and internal business unit representatives.
Documents troubleshooting efforts and customer information in data capture tool as and when required, transfers call or promptly notifies responsible party for resolution
May need to support client report preparation and presentation
Demonstrates understanding of the customers needs and maintains high customer satisfaction ratings
Maintains and update various tools (order entry, incident management, knowledge management and client information systems)