This role is for one of our clients
Industry: Technology, Information and Media

Company Name: Faym

Seniority level: Associate level

Experience: 3+ yrs

Location: India, Gurgaon, Haryana, India

Job Type: Full-time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Key Responsibilities
Account Support & Client Servicing

Support day-to-day management of client accounts under guidance from senior team members
Act as a point of contact for routine client queries and coordination
Build a working understanding of each client's business, objectives and requirements
Maintain consistent, professional communication with clients

Campaign & Delivery Support

Help translate client briefs into campaign plans, timelines and requirements
Coordinate with internal partnership, creator, operations and analytics teams for smooth delivery
Track campaign progress and flag issues or delays proactively
Ensure timelines, reporting and basic commercial commitments are met

Reporting & Analysis

Assist in tracking revenue, GMV, campaign performance and other key metrics
Support the creation of weekly/monthly reports and reviews
Help identify basic trends or gaps in campaign performance

Coordination & Documentation

Maintain trackers, action items and follow-ups for assigned accounts
Coordinate across internal teams to resolve day-to-day issues
Escalate risks or client concerns to senior team members when needed

Candidate Profile

3 to 5 years of experience in account management, client servicing, customer success or a related field
Good to have experience of Influencers, influencer marketing or affiliate marketing
Basic understanding of e-commerce, D2C, or digital marketing is a plus
Good communication skills, both written and verbal
Detail-oriented with strong organizational and follow-through skills
Comfortable working with data, spreadsheets, and basic reporting
Eagerness to learn, take initiative, and grow within a fast-paced environment
Ability to manage multiple tasks and coordinate with different teams

Preferred Background

E-commerce, marketplace, or quick-commerce businesses
Creator economy, affiliate commerce, or digital marketing companies
Client servicing or coordination roles in startups or agencies

What Success Looks Like
Within the first six months, the Account Manager should be able to:

Independently handle routine client communication and coordination
Support campaign execution with minimal supervision
Maintain accurate trackers, reports, and documentation
Build a foundational understanding of client accounts and internal processes
Take on increasing ownership of tasks, moving toward independent account handling

Must-have skills

Client servicing, Critical Thinking, Cross Selling

Good-to-have skills

Influencer marketing, Affiliate Marketing, Business development

Brand Account Manager