Brennan. Where true performance thrives.

At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It's a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan

True performance for our customers starts with a true belief in our people.

It's why we've structured our business to help our teams, and their talents, shine bright. It's why we've created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it's why we've built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards

In addition to competitive remuneration, Brennan offers extensive benefits, including:

Training and certification bonuses
Culture Awards that recognise excellence
Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities
Discounted hardware and software
An environment that embraces learning and development

PURPOSE OF ROLE

The Presales Solutions Engineer is a technical-sales focused professional responsible for growing revenue across the Brennan IT portfolio. As a Presales Solutions Engineer you will be responsible for providing pre-sales technical consulting expertise to assist Brennan IT winning new and retaining existing business.

The Presales Solutions Engineer core role is to provide pre-sales technical insights, solution design and solution support to the Australia Based Pre Sales Team and existing Brennan customers.

Presales Solutions Engineer will assist in developing technical solutions for existing customers with regards to Managed Services, Hybrid Cloud (IaaS, Azure, AWS), Modern Workplace (M365), Networking & Security and SDWAN. This role will also involve the development of customer facing artifacts, Work Breakdown Structures and Statements of Work (SOW) and the Individual must have the ability to follow the Internal processes for sign off and approvals prior to releasing documentation to the customer.

An individual who has a generalist technical background with ability a proven ability to problem solve will be key to being successful in this role. A successful Presales Solutions Engineer must also have the ability to understand the customer requirement, develop task based breakdown structures coupled with effort estimations in line with customer outcomes, and collaborate with the Pre Sales Architecture Community to develop and recommend solutions.

As a Presales Solutions Engineer you will

Have an attention to detail and provide a high standard of technical solution design to clients and create SOWs
Ability to think outside the box when scoping and solutioning outcomes In line with customer objectives and budget
Support the development of Statement of Work's and follow due process for Internal sign off prior to customer release
Ability to work across competing priorities and outcomes
Ability to build relationships with the wider Pre Sales Architecture community and Practice Leads where required
Support the development of proposals, presentations and technical documentation where required
Contribute to the Product Development cycle by participating in internal and client Workshops.

ROLE RESPONSIBILITIES

Working in collaboration with an Australian Based Pre Sales Architect to produce customer facing artifacts required during the sales process
Utilising internal systems to create relevant artifacts for generation of Work Breakdown Structure, Managed Services Renewals and Variations and follow process for peer review and technical sign off
Attending customer meetings to discuss and obtain customer requirement
Development of a scope of work at the direction of key stakeholder
Transcribing the technical outcomes and scope to an order form
Owning and following the Internal process for peer review and approval prior to releasing to customer.
Working alongside an Australian Based Pre Sale Architect to produce and develop customer artifacts required for a successful sale.
Coordinating internal teams to inputs required to complete multi solutions proposals
Maintain an in-depth knowledge of the company's products and services offerings and methodologies.
Any other task/duties aligned with your role or in support of your team as advised by your leader.
Delivery of various pre-sales activities - including responding to customer requests for information, developing and planning conceptual solution presentations and demonstrations, technical/product guidance in meetings etc.

KEY COMPETENCIES

Passion for customer service
Excellent communication and presentation skills (verbally and in writing)
Proven experience of scoping and developing solutions
Experience within an IT solutions business with experience in Cloud Services and IT outsourcing / managed services
A trusted advisor and project leader attitude
Well organised, ability to perform and work well under pressure.
A willingness to work and adapt to a fast growing & changing environment
Technical understanding of IaaS and Hybrid Cloud
Technical understanding of Microsoft Office 365 Suite of technologies including, Endpoint Management, Security and Teams
Understanding of Cloud Connectivity, Networking and SDWAN technologies
Understanding of AI and how to apply AI to achieve the required outcomes
Industry based technical certifications (e.g. Microsoft, , VMWare, EMC, Cisco, HP, Sophos, Fortinet)
Experience working with Cloud, IaaS and Hosting solutions including products such as Microsoft Azure and Office 365
Prior experience within an outsourced service delivery environment
Proven experience and ability to provide consultative guidance combined with previous customer facing Presales and presentation experience
5+ years industry experience in professional services or experience in technical service delivery roles

Brennan is an equal opportunity employer.

Pre Sales Solutions Engineer