Job Title: Technical Support Engineer Designation: Senior Software Engineer - Systems

Location: Hyderabad, Phoenix

Job Summary: We are seeking a highly skilled Technical Support Engineer to join our dynamic team in Hyderabad. The ideal candidate will possess strong troubleshooting skills and a solid understanding of DevOps practices. This role will focus on providing technical support, implementing CI/CD pipelines, and automating processes using tools such as Bitbucket, GitHub Actions, Shell Scripting, and Ansible. The successful candidate will be a proactive problem solver with a passion for technology and a commitment to delivering high-quality support.

Responsibilities:

Provide technical support for software systems, ensuring timely resolution of issues.
Utilize troubleshooting skills to diagnose and resolve technical problems effectively.
Implement and maintain CI/CD pipelines using Bitbucket and GitHub Actions.
Develop and execute Shell scripts to automate routine tasks and improve efficiency.
Utilize Ansible for configuration management and application deployment.
Collaborate with cross-functional teams to enhance system performance and reliability.
Document technical processes and create user guides for internal and external stakeholders.
Stay updated with the latest industry trends and technologies to continuously improve support processes.

Mandatory Skills:

Strong troubleshooting skills with a focus on problem-solving.
Proficiency in CI/CD practices, specifically with Bitbucket and GitHub Actions.
Experience in Shell Scripting for automation and process improvement.
Hands-on experience with Ansible for configuration management.
Solid understanding of DevOps principles and practices.

Preferred Skills:

Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).
Knowledge of containerization technologies (e.g., Docker, Kubernetes).
Experience with monitoring and logging tools (e.g., Prometheus, ELK Stack).
Understanding of Agile methodologies and practices.
Excellent communication and interpersonal skills.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
Relevant certifications in DevOps, Cloud Computing, or related technologies are a plus.
Strong analytical skills and attention to detail.
Ability to work independently and as part of a team in a fast-paced environment.

If you are a motivated individual with a passion for technology and a desire to contribute to a collaborative team, we encourage you to apply for this exciting opportunity.

About Mphasis:

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Equal Opportunity Employer:

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here.
Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to [HIDDEN TEXT] and let us know your contact information and the nature of your request.

Module Lead - Systems