Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across 500 branches in the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage.

Job Purpose

To deliver exceptional volume and revenue performance by acquiring and engaging with DBS clients having an AUM => INR 1 million through need-based approach&rdquor and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services
To manage & maintain the highest customer satisfaction and service levels through pro-active client engagement & relationship management, coordinating internally with DBS Service and Distribution and Product team

Key Accountabilities

Acquire and upgrade quality clients in the branch location areas to Treasures segment
Engage with existing customers to deepen the wallet share through retention and growth of AUM
Accountable for achieving monthly & annual volume and revenue objective, as agreed
Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth
Ensure proper implementation & execution of product strategies through effective relationship management
Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions
Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage
Drive and deliver exemplary customer service in the local market and uphold DBS service standards
Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding
Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc

Job Duties & Requirements

Establish, manage and grow the AUM of mapped Client segment by acquiring and nurturing the client having AUM => INR 1 M
Ensure complete knowledge of all products & services through continuous skill and knowledge improvement
Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy
Coordinate and work closely with CBG colleagues, Service teams, Product specialist to ensure that team objectives are met through an environment that nurtures harmony and collaboration through teamwork
Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives
Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews
To exercise appropriate due diligence while on-boarding and engaging with clients
Establish DBS as a primary banker for clients and as a prominent banking provider in India

Required Experience

Minimum 5 years of experience in in a reputed bank and proficient in banking products
In-depth knowledge of local market and competition
AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage

Education / Preferred Qualifications

Graduate(10+2+3)

Primary Location

India-Delhi-Karol Bagh, Delhi

Job

Relationship Management

Schedule

Regular

Job Type

Full-time

Job Posting

Jul 29, 2025, 6:30:00 PM

Senior Officer, Branch Relationship Manager, Consumer Banking Group