Root Cause Analysis (RCA), User Stories, Requirement Gathering, Agile, Financial Services, Business Process Modelling, AI-assisted analysis tools, Acceptance Criteria, User Story Writing, Epics, BRD Creation, FRDs, BRDs

Business Process mapping and engineering, Magento platform, eCommerce and retail brand experience, Analysis and design of systems package integration and bespoke development, Changes to Front End and Back End across functional, Production of high quality user stories and acceptance criteria, Agile software delivery