Activities Performed

Commissioning & De-commissioning of security products such a Closed-Circuit Cameras etc that are installed at various retail stores across North America and Global.
Conduct Audit & Compliance checks to ensure accuracy of data captured by the installed security products, by reviewing video-recordings.
Correct settings and configuration of New and Existing cameras, remotely.
Investigate and resolve data or account discrepancies
Escalate issues in a timely manner to a supervisor - when unable to resolve/ understand customer request/issues.
Demonstrate good interpersonal and customer relationship skills
Document all activities and actions required to successfully resolve customer issues.
Provide efficient and courteous service to customers at all times.
Apply in-depth knowledge of systems and operations in support of assigned customer group.

Required Experience and Qualification

Open to work in 24 x 7 environment, especially US shifts
6+ months of experience in a customer service role - ability to understand customer request and apply a logical thought process to find a solution.
6+ months of experience using Windows PC applications, including MS Office, which require use of keyboard, screen navigation and awareness of internet.
Strong attention to detail, time management and organizational skills.
Ability to communicate (oral and written) effectively to exchange information with our client.
Graduate, in any stream
Should be working from Delhi NCR region in current WFH situation

Typical Years of Experience

. Typically requires 1-3 years relevant experience.

Required schedule availability for this position is Monday-Friday (11:00am to 09:00pm IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.

Operations Processing Associate