Job Description

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's In It For YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Lead, manage and provide oversee key operations projects from initiation to delivery by ensuring timely implementation with high quality outcomes. The role is responsible for system setups/implementations of new Product launches, policy changes on system as well as projects impacting key Operations metrics like Automation, Productivity, Accuracy, Cost, Customer experience as well as regulatory compliances.

Role Accountability

Work with the Operations Leadership Team to identify and implement projects which support the growth of business & positively impact our key deliverables/metrics on accuracy, productivity, customer experience, TAT & regulatory adherences.
Project Management – Drive critical Projects for operations which includes ideation /conceptualization of changes, Impact analysis & detailed BRD submissions .
Develop detailed Project plans & associated Operations resource allocation /schedules including UAT scripts creation/execution. Coordinate internal and external resources for the planning and execution of projects
Stakeholder Management & Communication– Monitor and communicate regular project progress, risks & issues to stakeholders including SMT
Proactively work to remove project obstacles, identify, and manage issue escalations, and provide support to teams balancing competing priorities
Conduct project risk reviews and appropriate mitigation. Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards
Ensure timely & accurate Production system maintenances for Operations systems for the predefined front end setups ( new products as well as ongoing business requirements)
Assess and identify continuous improvement opportunities to ensure optimal process flow & outcomes.
Manage various team dynamics & responsible for teams career path ensuring consistency in operations in line with business goals & objectives
Ensure process documentation and compliance adherence as well as Audit readiness - Internal and external audit readiness on records, S.O.P.s, deviation/exception, processes- measured in terms of adherence to laid down processes

Measures of Success

Projects in scope Vs delivered successfully
Minimal Variance in terms of schedules of delivery
100% accurate system set ups/accurate maintainences as per TAT defined
Impact created via projects on key Ops metrics
Timely and accurate progress/risk/deviation reporting
No adverse observations from internal/external audits

Technical Skills / Experience / Certifications

Understanding of core systems like V+/CardOne/CEMS/WCP etc.
Understanding of Operations processes
Understanding of the regulatory landscape for Operations processes

Competencies critical to the role

Analytical Ability
Innovation & Problem Solving
Detail Orientation
Process Orientation
Stakeholder Management

Qualification

MBA/ PGDM in any discipline

Preferred Industry

FSI

Senior Manager - Projects & Systems(Pre-Acq)