Saas, Service Delivery, Healthcare RCM, Communication Skills, Healthcare Technology, Product Technical Support, Stakeholder Management

Capacity Management, Pl Sql, Shell scripting, Oracle Sql, Log investigation, AIOps technologies, operational controls, Cloud container platforms, Batch Processing, Service resilience, Database performance analysis, File Management, SRE concepts, Billing assurance, ITIL principles, Auditing, Reconciliation processes

Customer Success, Support

managing cases and workload in Salesforce Service Cloud, software support within SaaS environments, management experience in a technical customer support environment, working cross-functionally, security experience, leading small to medium sized teams, communicating highly technical concepts to a non-technical audience