Job Description

Roles & Responsibilities :
Job Description

. You will lead the strategic direction, management and implementation of enterprise-wide application development, cloud services, Infrastructure services, customer experience solutions and digital/mobile technology solutions.

. Deliver projects/program on an ongoing basis, evaluating progress and quality, managing risks / issues, and taking corrective action as necessary to meet project/program deadlines.

. Deliver IT solutions according to ITIL, DevOps, SDLC, Agile, PMI, PCI, and Security best practices. This includes successful organizational design, strategic hiring, performance and compensation management, training & developing team capabilities and growing practice skillsets.

. Oversee the management of operations, deliverables to have better efficacy.

. Driving the cost efficiency of the competency clusters, maximizing the Business Units throughput & productivity and focus on the inclusive culture of the company.

. Deliver consistently high customer satisfaction, measured through formal and informal feedback.

. Manage and mitigate risks across Technical and Operational processes and customer servicing functions.

. Enhance the workplace through leadership, employee engagement and personnel development.

. Work with business partners to accurately forecast and support business growth strategies.

. Work with Service Delivery Heads / Project Managers closely to adopt customer friendly strategies to execute timeliness in project deliverables.

. Drive innovation and solution mindset resulting in products/ services in new technology areas

Qualifications

Educational qualification:

MBA, B.E

Experience :

18+ years

Mandatory/requires Skills :

Prior experience in any IT delivery role in Custom Applications Development(end to end)Verification & Validation and Cloud, . Experience in Microsoft/Opensource technologies, Cloud platform (e.g. Azure, AWS) is preferred.

Preferred Skills :
AI / Gen AI experience will be good to have

Additional Information

. A minimum of 18+ years of Experience in a similar role in IT Services / Software Industry. MBA in General Management would be add-on advantage. . The ideal candidate should have done his engineering from a premium institute. . Project Management Qualifications (PMP, Agile and relevant Certifications, etc.) . Prior delivery experience in establishing and maturing a practice from the beginning to sizeable & strong team, with combination of services (e.g., Cloud, Infra, Application development, Customer Experience) . Experience in Microsoft programs and technology mandatory .Ability to clearly craft, communicates, measure, and manage expectations of all relevant stakeholders. . Demonstration of entrepreneurial thinking and growth-oriented leadership skills . Global delivery experience with exposure to multi geography customers is necessary. . Excellent team development and management skills . Project Management experience required - Agile method preferred. . Demonstrated record of success in a goal-oriented, highly accountable, agile environment

Practice head – Cloud and Custom Development