automation, ITIL basics, Emerging Technologies, Ai, IT security principles, ITSM tools, Hardware and software fundamentals, Technical Troubleshooting

application configuration , Apis, PowerShell, Json, Itil, Devops, Typescript, REST, Javascript, Automation Tools, Agile, Python, Generative AI concepts, Technical administration of cloud-based or SaaS applications, Enterprise application support, Access management, Integration support, Release testing

Network Troubleshooting, Remote Assistance, VoIP Technologies, Customer Service, Problem Solving, Technical Support, Call Center Software, Multilingual Communication, Voice Protocols, crm software