Key Responsibilities:

A day in the life of an Infoscion
As part of the Infosys consulting team your primary role would be to lead the engagement effort of providing high quality and value adding consulting solutions to customers at different stages from problem definition to diagnosis to solution design development and deployment
You will review the proposals prepared by consultants provide guidance and analyze the solutions defined for the client business problems to identify any potential risks and issues
You will identify change Management requirements and propose a structured approach to client for managing the change using multiple communication mechanisms
You will also coach and create a vision for the team provide subject matter training for your focus areas motivate and inspire team members through effective and timely feedback and recognition for high performance
You would be a key contributor in unit level and organizational initiatives with an objective of providing high quality value adding consulting solutions to customers adhering to the guidelines and processes of the organization
If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you

Technical Requirements:

Consultant with a minimum 9 years full life cycle SAP Project implementation
Knowledge in configuring the SAP CRM solution across multiple CRM functional areas such as Sales Service Marketing Interaction centre etc
Knowledge in setting up CRM Middleware to handle Integration and troubleshooting data issues
Perform the role of SAP CRM Consultant with extensive knowledge and experience in requirement gathering estimations business blueprinting realization integration testing and deployment
Ability to facilitate workshops for requirement gathering training content creation end user training etc
Implement solutions aligned with the SAP Best Practices and appropriate to the customer requirements
Ability to create functional and technical specifications configuration documents end user documents and training documents
Ability to troubleshoot and diagnose CRM Production Support issues
Ability to document and implement bespoke developments

Ability to work with clients to identify business challenges and contribute to client deliverables by refining analyzing and structuring relevant data
Awareness of latest technologies and trends
Logical thinking and problem solving skills along with an ability to collaborate
Ability to assess the current processes identify improvement areas and suggest the technology solutions
One or two industry domain knowledge
Location of posting Infosys Ltd
is committed to ensuring you have the best experience throughout your journey with us
We currently have open positions in a number of locations across India Bangalore Pune Hyderabad Chennai Chandigarh Trivandrum Indore Nagpur Mangalore Noida Bhubaneswar Kolkata Coimbatore Jaipur
While we work in accordance with business requirements we shall strive to offer you the location of your choice where possible

Technology->SAP Functional->SAP CRM