Description

Amazon Operations Infrastructure Solutions (OIS) is seeking an experienced Sr Technical Infrastructure Program Manager (TIPM) for our team. Amazon teams and systems create a complex ecosystem with coordination challenges for large initiatives. As the Sr TIPM of Engineering, you will need to coordinate across this network of teams and own delivery of cross organization initiatives. Using your technical background, you will need to understand implementation challenges of each organization and team, and find solutions while also earning trust with senior management to drive adoption from the top down.

A Successful Candidate Will Also Demonstrate

High attention to detail
Ability to think strategically and execute methodically
Demonstrated ability to influence management
Ability to work in a fast-paced environment where continuous innovation is desired
Committed to learning and expanding professional and technical knowledge
Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
Ability to clearly communicate data insights to others
Willingness to roll up your sleeves and do whatever is necessary; owner mentality
Demonstrated ability to dive deep in understanding the product, our business, and the market landscape

Key job responsibilities

In This Role

You manage complex infrastructure builds, delivering critical solutions, significant improvements, new mechanisms, or deprecating processes that are no longer needed. These efforts require you to work with multiple teams in and/or across organizations.
You are accountable for the overall strategy of a large program. You successfully manage all stages (from concept to delivery). Your program meets business goals and/or shows measurable improvements in your customer's experience, business or employee efficiency or execution, compliance adherence, financial or other metrics, etc.
You understand the interdependencies and functionality of the technologies you work with (e.g. customer requirements, deployment constraints, design limitations, operational support requirements). You influence team priorities and business strategy through data-supported contributions. You are able to make a case for project priorities, resource allocation, and/or appropriate program adoption, to achieve a desired business outcome, resolve a technical deficiency, or unblock delivery.
You communicate ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VPs. You foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues (build consensus). You partner successfully with customers, stakeholders, and engineering teams.
Your program management practices set a great example to others. You routinely and efficiently deliver the right things. You define clear goals and objectives. You drive crisp decisions in your program area about what projects move forward and in what priority order. You proactively identify risks and bring them to the attention of your team and stakeholders with plans for mitigation before they become roadblocks.
You are a simplifier. You judiciously add, refine, and remove procedures. By applying project management best practices, you increase the productivity and effectiveness of the teams you work with.
You actively participate in the hiring process as well as mentor others - improving their skills and ability to get things done.

A day in the life

Inclusive Team Culture

Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!

About The Team

This role is specifically to manage cross cutting program for the Amazon Robotics/AFT/OpsTechIT organizations. It is a large multi-year initiative, involving 30+ teams, and with significant technical complexity and visibility.

Basic Qualifications

5+ years of program management or technical project management experience
Bachelor's degree or equivalent in a related technical field
Experience in project/program management
Knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices
Experience managing conflict, escalations, negotiating compromise, influencing others and problem solving with engineering teams
Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results, or experience communicating results to senior leadership
Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
Experience managing large-scale projects from end to end

Preferred Qualifications

Experience in one or more of the following areas: data center or network capacity planning, data center or network infrastructure program/project management, or related technical fields
project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
Experience in core project management disciplines including scope, schedule, budget, quality, risk management, and critical path management

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - ADCI - Karnataka

Job ID: A10471203

Sr Technical Infrastructure Program Mgr, Operations Infrastructure Solutions