Job Description – Senior Executive – HR Operations

Designation: Senior Executive – HR Operations

Department: Human Resources

Reporting To: HR Manager / Head – HR

Location: [Location]

Experience: 3–6 Years

Industry Preference: Fashion / Apparel / Retail / D2C / E-commerce

Role Purpose

The Senior Executive – HR Operations will be responsible for managing day-to-day HR operations, employee lifecycle processes, HR documentation, attendance, payroll coordination, employee records and HR systems. The role will ensure smooth execution of HR processes while maintaining accuracy, compliance and a positive employee experience.

Key Responsibilities

HR Operations & Employee Lifecycle

Manage end-to-end employee lifecycle processes from onboarding to exit.
Coordinate employee onboarding, documentation, induction and joining formalities.
Maintain accurate and updated employee master data and personnel records.
Manage employee transfers, promotions, confirmations, changes in designation and other employee movements.
Coordinate employee exit formalities, full & final settlement, relieving and experience letters.
Ensure timely completion of employee documentation and HR-related formalities.
Address day-to-day employee queries related to HR policies, processes and documentation.

Attendance & Leave Management

Monitor employee attendance, leave, late marks, regularisation and absenteeism.
Ensure timely and accurate attendance inputs for payroll processing.
Coordinate with managers and employees for attendance and leave-related discrepancies.
Maintain leave records and ensure adherence to company policies.
Monitor attendance and manpower reports for retail and corporate teams, wherever applicable.

Payroll & Compensation Coordination

Coordinate monthly payroll inputs with the Finance/Payroll team.
Validate attendance, leave, new joiners, exits, salary revisions, incentives and other payroll-related inputs.
Ensure accurate and timely submission of payroll data.
Support the annual appraisal and salary revision process.
Maintain compensation-related records and employee salary information with confidentiality.

HRMS & Data Management

Manage and update employee information in the HRMS.
Ensure employee records, attendance, leave, KRA/KPI and other HR data are accurately maintained.
Generate HR reports and MIS as required by management.
Maintain employee files and ensure proper documentation.
Support HR system implementation, process enhancements and data audits.

HR Policies & Compliance

Ensure implementation of HR policies and standard operating procedures.
Support statutory and regulatory compliance activities in coordination with relevant stakeholders.
Maintain records required for audits and compliance checks.
Ensure employee documentation is complete and maintained as per company requirements.
Assist in periodic HR audits and closure of identified gaps.

Performance Management & Employee Engagement

Support the annual Performance Management System and KRA/KPI processes.
Coordinate performance review documentation and follow-ups with employees and managers.
Support employee engagement initiatives, celebrations, employee communication and HR activities.
Assist in maintaining employee communication and awareness regarding HR policies and processes.

HR MIS & Reporting

Prepare regular HR MIS covering headcount, attrition, absenteeism, attendance and employee movements.
Maintain accurate HR trackers and dashboards.
Provide data and reports to management for HR decision-making.
Track and close pending HR operational activities within defined timelines.
Identify gaps in HR processes and recommend improvements.

Employee Relations

Act as the first point of contact for routine employee HR queries.
Support resolution of employee concerns in coordination with HR leadership.
Maintain confidentiality of employee information and sensitive HR matters.
Promote adherence to company policies and HR processes.
Support disciplinary and employee-related documentation wherever required.

Key Skills & Competencies

Strong knowledge of HR operations and employee lifecycle processes.
Good understanding of payroll and attendance processes.
Strong knowledge of HRMS and HR documentation.
Good knowledge of MS Excel / Google Sheets.
Strong communication and interpersonal skills.
Good stakeholder management and coordination skills.
High level of confidentiality and attention to detail.
Strong follow-up and process management skills.
Ability to manage multiple HR activities simultaneously.
Problem-solving and analytical ability.

Qualification

MBA / PGDM in Human Resources or equivalent qualification preferred.
Graduate degree in any discipline.

Preferred Experience

3–6 years of experience in HR Operations / HR Generalist roles.
Experience in Retail, Fashion, Apparel, D2C, E-commerce or other fast-paced industries will be preferred.
Experience handling HRMS, payroll coordination, attendance and employee lifecycle processes will be an advantage.

Key Deliverables

Accurate and timely execution of HR operations.
Smooth employee onboarding and exit processes.
Accurate attendance and payroll inputs.
Updated and error-free employee records.
Timely HR MIS and reporting.
Effective employee query resolution.
Compliance with HR policies and processes.
Improved employee experience and operational efficiency.

Sr. Executive HR - Operations