Company Description Siddh Software India Pvt Ltd specializes in providing comprehensive Tally solutions, including Tally license software, renewals, and configuration on AWS cloud. The company enables clients to access Tally on mobile and offers structured Tally training programs to help users maximize system capabilities. It also delivers Tally customization services, including TDL development, tailored to unique business processes. Applicants can expect to work with a team focused on practical, technology-driven solutions that support efficient financial and business management for a diverse client base.
Role Description The Sales and Support Executive will work full time on-site at the Ahmedabad office, engaging with clients to understand their requirements related to Tally products and services. Day-to-day responsibilities include explaining Tally solutions, preparing and following up on proposals, managing renewals, and coordinating Tally implementations such as Tally on AWS cloud and Tally on mobile. The role involves handling customer queries, providing basic product support and training, documenting issues, and liaising with technical teams for customization or advanced troubleshooting. The executive will also maintain customer relationships, update records in internal systems, and contribute to meeting sales and service targets.
Qualifications

Strong understanding of accounting software concepts; familiarity with Tally (license, renewal, cloud, mobile, and customization) is highly desirable.
Customer service and communication skills to handle queries, provide product guidance, and conduct basic training or demonstrations.
Sales and negotiation abilities to identify client needs, present solutions, close deals, and manage renewals and upsell opportunities.
Organizational and documentation skills for maintaining client records, tracking follow-ups, and reporting on sales and support activities.
Ability to collaborate with technical teams and quickly learn new features or configurations related to Tally and cloud-based solutions.
Comfort with on-site work in Ahmedabad and readiness to engage with clients in person and over phone or online channels.
Preferred qualification: Diploma or degree in commerce, business, IT, or a related field; prior experience in software sales or support is an advantage.