Outlet Manager / Guest Relations Executive – Wellness Outlet

Locations: Delhi & Gurgaon

About the Role

We are seeking a confident, outgoing, and sales-oriented Outlet Manager & Guest Relations Executive to represent our wellness & spa outlet inside a 5* Hotels in Delhi & Gurgaon. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel environment.

Key Responsibilities

Guest Engagement & Sales

Proactively approach and greet guests in the lobby with confidence and warmth
Introduce guests to our wellness services, express therapies, and special offers
Generate sales by converting walk-in guests through persuasive communication and relationship-building
Upsell and cross-sell services based on guest needs, time availability, and preferences
Maintain a strong presence in the lounge to maximize visibility and walk-in conversions

Revenue Generation & Promotions

Consistently work towards daily and monthly sales targets
Support cross-promotions with other outlets of the hotel to drive additional footfall
Assist in executing in-lounge promotions, offers, and campaigns
Capture guest interest efficiently

Guest Experience & Brand Representation

Deliver a warm, premium, and professional guest experience at all times
Act as the first point of contact and brand ambassador for the wellness outlet
Address basic guest queries and be a single point of contact
Ensure the outlet ambience, hygiene, and presentation meet high service standards

Operational Support

Coordinate with therapists/staff to ensure smooth guest flow
Support appointment scheduling and service readiness
Follow SOPs related to service standards, hygiene, and airport compliance

Desired Profile

Strong people skills with confidence in initiating conversations with strangers
Sales-driven mindset; experience in credit card sales, club memberships, retail sales, hospitality sales, beauty or wellness services is highly preferred
Comfortable approaching guests and actively promoting services
Excellent communication skills in English; additional languages are a plus
Well-groomed, presentable, and professional demeanor
Responsible, disciplined, and dependable
Very strong sense of ownership and detailed oriented
Ensuring world-class product and service delivery

Work Environment & Flexibility

Willingness to work flexible shifts
Ability to perform in a fast-paced hotel environment

Compensation

Fixed salary plus very attractive performance-linked incentives
High earning potential for strong sales performers

Preferred Criteria

Prior experience in hospitality, lounges, airports, luxury retail, wellness, beauty, or service-oriented sales
Non-smokers preferred
Detailed Oriented

Outlet Manager / Guest Relations Executive-Wellness Outlet