technology implementation , Cpq, Apis, Data Integration, middleware, Commercial Operations, tool calling, generative AI, Sales Operations, retrieval-augmented generation, Agentic AI, Business Transformation, workflow automation, enterprise solution architecture, large language models, CRM, AI orchestration

Solution Design, Configuration, Power Automate, Power Platform, Requirement gathering, Testing, Dynamics 365 Field Service, Deployment, Fit-gap analysis, Dynamics 365 Customer Insights – Journeys CIJ, Microsoft Dataverse, Dynamics 365 Sales, Business Process Mapping, Dynamics 365 Customer Service