Clinical Customer Success & Patient Outreach Intern

Openings: 2

Type: Internship

Duration: 3 to 6 months

Compensation: Competitive with market standards, with performance linked incentives

Full time opportunity: Available for exceptional performers

About the role

Your Metabolic Doctor, yMD, is looking for two energetic and ownership driven interns to work across patient outreach, customer success, lead management and sales.

This is a hands on role. You will directly interact with prospective patients and help move them from first enquiry to consultation, onboarding and continued engagement.

What you will do

Reach out to prospective patients through calls, WhatsApp and email
Understand patient needs and qualify incoming leads
Explain yMD services clearly and professionally
Schedule consultations and support patient onboarding
Follow up consistently with interested patients
Re engage leads who did not complete their booking
Maintain CRM records and update every meaningful interaction
Track leads from enquiry to consultation and conversion
Identify common questions, objections and drop off points
Coordinate with the clinical and operations teams
Help improve outreach scripts, follow up workflows and patient journeys
Work towards defined outreach and conversion goals

Who should apply

You may be a good fit if you:

Communicate confidently in English and Hindi
Are comfortable speaking with new people
Can persuade without being pushy
Are disciplined with follow ups
Are organised and comfortable using CRM or structured data
Are comfortable working with targets
Take ownership of outcomes
Are interested in healthcare, customer success, sales, startups or growth

Prior healthcare experience is not mandatory.

We care more about your communication, ownership, discipline and ability to execute.

What you will learn

You will get practical exposure to:

Healthcare customer acquisition
Patient outreach
Customer success
Consultative sales
CRM and lead management
Conversion funnels
Consumer healthcare behaviour
Healthcare growth and startup operations

How to apply

Please send your CV along with short answers to the following questions:

What does acquiring a customer mean to you What would you consider successful customer acquisition, and what would not count as acquisition
What do Customer Success and Patient Outreach mean to you, especially in healthcare
What is your definition of sales

We are not looking for textbook answers. We want to understand how you think about customers, patients, ownership and outcomes.

Send your application to:

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Exceptional performers may be considered for a full time Customer Success or Growth role after the internship.