KEY RESPONSIBILITIES

This is a multi-functional role where you will be cross-trained in various departments to gain holistic exposure to our operations, sales, marketing, and customer service. Your primary responsibilities will include:

Sales & Client Acquisition

Handle inbound travel enquiries from prospective clients across various channels including phone, email, WhatsApp, social media, and website leads.
Demonstrate strong persuasion and consultative selling skills to convert leads into business
Conduct outbound calls to prospective clients and warm leads to introduce our services, qualify opportunities, and generate new business.
Follow up methodically with leads through the sales cycle, maintaining accurate records and ensuring timely communication to maximize conversion rates.

Customer and Partner Coordination:

Serve as the main point of contact for customers/ travel partners before, during & after trips.
Ensure seamless communication regarding bookings, itineraries, and any changes.

Process Custodian:

Maintain and manage information related to the company's various processes and ensure all documentation is up-to-date.
Ensure all internal workflows are smooth and organized.

Research Assistance:

Support the marketing and sales teams by conducting detailed internet research on destinations, travel trends, customer preferences, and competitors.
Assist in preparing reports and presentations to aid strategic decisions.

Trip Operations Management:

Handle the end-to-end operations of trips, including pre-booking arrangements, real-time coordination during trips, and post-trip processes.
Proactively address and resolve customer concerns to ensure a flawless travel experience.

SKILL SET & QUALIFICATIONS

Essential Skills:

Excellent communication skills: Fluent in English.
Proficiency in MS Excel and MS Word for creating reports and managing data.
Strong secondary research skills to gather, analyze, and present information effectively.

Additional Skills:

Strong relationship management skills to build rapport with clients and partners.
Ability to multitask and handle dynamic situations efficiently.
Strong persuasion, negotiation, and relationship-building abilities.
Excellent follow-up discipline and lead management skills.
A genuine passion for travel and an understanding of what makes travel experiences memorable.

Qualifications:

0-5 years of work experience (preferably in the travel or allied industry).
An MBA or equivalent degree is preferred but not mandatory.

Travel Specialist