The Assistant Facility Manager and Site lead serves as the primary client interface for integrated facility management services, overseeing day-to-day operations across multiple service lines including hard services (maintenance, engineering) and soft services (cleaning, security, catering) at assigned facilities or client portfolios.

Key Responsibilities

Client Relationship Management Build and maintain strong client relationships as the single point of contact for all FM services. Understand client business objectives and ensure service delivery aligns with their strategic goals. Conduct regular client meetings, present performance reports, and manage escalations professionally.

Operational Oversight Manage integrated facility operations across all service lines ensuring contractual SLA compliance. Coordinate hard services (HVAC, electrical, plumbing, building fabric) and soft services (cleaning, waste management, landscaping, security) delivery. Monitor daily operations through CAFM systems and conduct regular site inspections.

Team Leadership Lead and coordinate multidisciplinary FM teams including engineers, technicians, cleaning supervisors, and security personnel. Conduct team meetings, performance reviews, and training sessions. Foster a collaborative culture across diverse service providers and subcontractors.

Financial Management Manage P&L responsibility for assigned account including budget preparation, cost control, and invoice management. Identify cost optimization opportunities while maintaining service quality. Track and report on financial performance against budget targets.

Health, Safety & Compliance Ensure strict adherence to health and safety regulations across all operations. Conduct risk assessments, manage permit-to-work systems, and investigate incidents. Maintain compliance with statutory requirements, industry standards, and client-specific protocols.

Performance Management Monitor and report on KPIs across all service lines using established metrics. Implement continuous improvement initiatives to enhance service quality and operational efficiency. Manage service failures and implement corrective actions promptly.

Vendor & Contract Management Manage subcontractor relationships and performance. Negotiate service agreements and coordinate third-party service delivery. Ensure vendor compliance with contract terms and quality standards.

Required Qualifications

Education & Experience

Bachelor's degree in Engineering, Facilities Management, Business Administration, or related field
5-8 years of facility management experience with at least 2-3 years in integrated FM environment
Experience managing multi-site or large-scale commercial/corporate facilities preferred

Technical Skills

Strong knowledge of building systems (HVAC, electrical, plumbing, fire safety)
Proficiency in CAFM/CMMS systems (Maximo, eFM, etc.)
Understanding of both hard and soft FM service delivery
Working knowledge of HSE regulations and compliance requirements

Core Competencies

Excellent client management and communication skills
Strong financial acumen and budget management capabilities
Leadership skills with ability to manage diverse teams
Problem-solving mindset with focus on operational excellence

Proficiency in MS Office, especially Excel for

Assistant Facility Manager - Technical