SAP CX Business Systems Analyst

KLA is seeking a SAP CX Business Systems Analyst to join our IT group. This role is crucial for enabling business growth and productivity through customer service, creativity, and technological excellence. You'll be a key player in facilitating requirements, designing solutions, and supporting the implementation of SAP CX modules to enhance our operational efficiency.

Responsibilities

Facilitate conversations to assess requirements, define scope, and recommend best practices for SAP CX.
Conduct workshops and design sessions to help clients fully utilize the functionality of their SAP CX products.
Provide guidance and support for the transition to SAP Service Cloud and FSM modules and SAP S/4HANA, leveraging knowledge of new features and capabilities.
Collaborate with cross-functional teams, including developers, architects, and project managers, to deliver scalable and reliable SAP CX solutions.
Provide a business process engineering perspective during design review for projects.
Document all Best Known Methods (BKMs) and provide support as needed.
Prepare test plans, training documents, and conduct User Acceptance Testing (UAT) during project roll-outs.

Skills

6+ years of hands-on configuration experience in SAP CRM on-Prem / SAP C4C / SAP Service or Sales Cloud Modules. Experience in SAP Service and FSM modules is a plus.
Two full-cycle implementations and configuration of SAP CX modules.
B2B integration experience between SAP and 3rd party applications.
SAP certification in SAP Service Cloud, FSM, and SAP S/4HANA.
Working knowledge of SAP CRM and Middleware interaction between SAP SD/CRM is a plus.
Cross-functional knowledge and interaction points between CRM and ECC SD modules.
Strong experience in leading and conducting requirements gathering sessions with end customers.
Excellent communication skills (high-level English, oral and written) for peer and senior-level management interactions.
Demonstrated accomplishments under challenging situations and constraints.

Qualifications

Bachelor's Level Degree; or Master's Level Degree.