Description

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun.

RAD (Rapid Asset Deployment) Process Assistant will be working at the RAD center to provide Rapid solution for IT Assets triage, troubleshooting, repairs and RMA/ARMAs. They will also be partnering with all the OEMs in India for RMA support.

Key job responsibilities

Bachelor's degree in Computer science or IT related field (BCA, MCA, B.Tech).
Microsoft MCSE, MCITP Systems Administrator (Active Directory)
3 to 5 years of relevant experience RMA/Repair of Laptops, Desktops, RF Scanners and IT Inventory Management /Networking
Proven skills in diagnosing PC/Laptop defects, repair, troubleshooting, deployment and liquidation
Experience troubleshooting thin clients, PCs, RF scanners, and portable handheld terminals
Knowledge on RMA process of all IT related equipment's
Knowledge on Chip level PCB repair would be added advantage
Hands on experience in Windows OS imaging
Experience troubleshooting and maintaining laser printers and zebra printers.
Hands on experience in IT Inventory management
Understanding of networking concepts such as DNS, DHCP, OSI Model and TCP/IP protocols and applications
Ability to explain complex IT concepts in simple terms
Proven ability to work successfully with limited supervision
Excellent written and verbal communication skills. Comfortable communicating in person and via phone/messenger with peers, management, contractors and vendors.
Willingness to work flexible shifts and schedules including nights, weekends and holidays
Preferred Qualifications
MCSE/CCNA certification
Ability to explain complex IT concepts in simple terms
Ability to manage high priority projects
Strong Leadership skills
Hands on experience in Switch/Firewall configuration
Strong analytical skills with demonstrated problem solving ability
Expert in at least one or more areas including network engineering, Cisco configuration and management, Microsoft Windows administration.

A day in the life

Experience troubleshooting thin clients, PCs, RF scanners, and portable handheld terminals
Knowledge on RMA process of all IT related equipment's
Knowledge on Chip level PCB repair would be added advantage
Hands on experience in Windows OS imaging
Experience troubleshooting and maintaining laser printers and zebra printers.
Hands on experience in IT Inventory management
Understanding of networking concepts such as DNS, DHCP, OSI Model and TCP/IP protocols and applications
Ability to explain complex IT concepts in simple terms
Proven ability to work successfully with limited supervision
Excellent written and verbal communication skills. Comfortable communicating in person and via phone/messenger with peers, management, contractors and vendors.
We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.

Basic Qualifications

3+ years of customer-facing environment, warehousing, logistics or manufacturing experience
Bachelor's degree
Experience with Microsoft Office products and applications
Experience with Excel

Preferred Qualifications

Speak, write, and read fluently in English

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Company - ASSPL - Maharashtra - C32

Job ID: A10574887

PROCESS ASSISTANT- RAD OPERATIONS