Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Incident Management

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business systems. This role requires a dynamic approach to identifying root causes and resolving problems efficiently to maintain system stability. The position demands continuous engagement with multiple system components, ensuring seamless operation and minimizing downtime. Collaboration with different teams to understand system behavior and swiftly address challenges is a key aspect of daily activities, contributing to the overall health and performance of essential business applications.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Lead efforts to improve incident response processes and enhance system reliability.
Mentor junior team members to support their professional growth and skill development.
Coordinate cross-functional communication to ensure timely resolution of complex issues.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Incident Management.
Strong analytical skills to diagnose and resolve complex software and system issues.
Experience with monitoring tools and techniques to detect and track incidents effectively.
Ability to manage multiple incidents simultaneously while maintaining clear communication.
Skilled in documenting incident reports and maintaining knowledge bases for future reference.
Capability to work collaboratively with development, operations, and business teams to implement solutions.

Additional Information:

The candidate should have minimum 7.5 years of experience in Incident Management.
This position is based at our Bengaluru office.
A 15 years full time education is required.