Job Requirements

Job Title: Telecaller Jobs in SIB - Ernakulam

Company Name: SIB Operations And Services

Location: Ernakulam, Kerala, India

Salary: 2 - 2.5 Lacs Per Annum

Qualification: 0 - 4 years

Job Description

Are you a persuasive communicator with a talent for connecting with customers SIB Operations And Services is seeking enthusiastic Telecallers to join our team in Ernakulam, Kerala. In this role, you will be an integral part of our customer outreach efforts, playing a crucial role in promoting our services and ensuring customer satisfaction.

As a Telecaller at SIB Operations And Services, you will be responsible for managing both inbound and outbound calls. This position offers an excellent opportunity for freshers and experienced individuals to develop their communication skills and advance their careers in a professional setting.

Responsibilities

Customer Outreach: Conduct outbound calls to potential and existing customers to promote services, address their needs, and provide information about SIB Operations And Services.
Handling Inquiries: Manage incoming calls, resolve customer inquiries, and provide effective solutions to enhance customer satisfaction at SIB Operations And Services.
Lead Generation: Identify and qualify leads through effective conversation techniques, aiming to convert them into clients for SIB Operations And Services.
Data Entry: Accurately maintain records of customer interactions and update databases with relevant information at SIB Operations And Services.
Follow-Up: Ensure timely follow-ups with customers to address additional queries and provide continued support at SIB Operations And Services.
Sales Support: Assist in achieving sales targets by promoting special offers, upselling products or services, and delivering detailed product knowledge at SIB Operations And Services.
Feedback Collection: Gather and relay customer feedback to management to improve service quality and customer experience at SIB Operations And Services.
Compliance: Adhere to company policies and procedures, including data protection regulations, ensuring confidentiality at SIB Operations And Services.
Team Collaboration: Collaborate with team members to maintain consistent messaging and achieve collective goals at SIB Operations And Services.
Performance Monitoring: Track and review personal performance metrics to meet or exceed targets set by management at SIB Operations And Services.

Requirements

Communication Skills: Excellent verbal communication skills with a persuasive and engaging telephone manner are essential for success in the Telecaller role at SIB Operations And Services.
Experience: 0 - 4 years of experience in telecalling or customer service is preferred, but freshers are also welcome to apply at SIB Operations And Services.
Customer Focus: Strong customer service orientation with the ability to understand and address customer needs effectively at SIB Operations And Services.
Technical Skills: Proficiency in telecommunication tools and CRM software for managing calls and recording customer information accurately at SIB Operations And Services.
Adaptability: Ability to handle various customer personalities and adapt communication styles to different situations at SIB Operations And Services.
Attention to Detail: High attention to detail in maintaining accurate records and ensuring data accuracy in all customer interactions at SIB Operations And Services.
Team Player: Ability to work collaboratively within a team environment while meeting individual performance goals at SIB Operations And Services.
Problem-Solving: Strong problem-solving skills to address customer issues and provide effective solutions in a timely manner at SIB Operations And Services.

Benefits

Competitive Salary: Enjoy a competitive salary package ranging from 2 to 2.5 Lacs per annum, commensurate with experience and performance at SIB Operations And Services.
Career Growth: Opportunity for professional growth and career advancement with support for skill development and training at SIB Operations And Services.
Flexible Work Environment: Work in a supportive and dynamic environment that fosters innovation and teamwork, helping you achieve your career goals at SIB Operations And Services.
Employee Recognition: Be part of a team that values and recognizes your contributions, with opportunities for performance-based incentives and rewards at SIB Operations And Services.

If you are a motivated individual with a passion for customer service and communication, apply now for the Telecaller position at SIB Operations And Services in Ernakulam.

Telecaller Jobs in SIB - Ernakulam, Kerala, India