We are looking for a Sales Account Manager to join our team. The ideal candidate will be responsible for managing and growing client accounts, developing and implementing strategic account plans, negotiating contracts, and ensuring overall customer satisfaction.

Key Responsibilities:

Client Relationship Management

Build and maintain strong, long-term relationships with clients to foster loyalty and satisfaction.
Act as the primary point of contact for clients, addressing concerns and proactively identifying solutions.

Strategic Account Planning

Develop and execute customized account strategies aligned with client goals and company objectives.
Regularly assess account health and identify opportunities for growth and optimization.

Contract Negotiation & Management

Lead contract discussions ensuring mutually beneficial terms.
Manage renewals and renegotiations for sustainable client partnerships.

Customer Satisfaction & Support

Address client issues or concerns promptly and ensure timely resolution.
Gather feedback to improve service delivery and ensure continuous client success.

Collaboration with Internal Teams

Work closely with sales, marketing, and customer support teams to meet client needs efficiently.
Provide valuable insights and feedback to internal teams to enhance the client experience.

Sales & Revenue Growth

Identify opportunities to grow accounts through up-selling and cross-selling.
Develop strategies to drive account expansion and meet sales targets.

CRM Management & Reporting

Maintain accurate client records and track sales activities using CRM software.
Generate regular reports to track performance, sales pipeline, and account health.

Requirements:

Bachelor's degree in Business Administration or a related field.
Minimum 3 years of experience in sales or account management.
Effective communication and negotiation skills.
Strong analytical skills to identify customer needs and develop solutions.
Proven experience in strategic account planning.
Sales expertise to close deals and meet targets.
Proficiency in CRM software.