Company Description CAR Kia operates a 3 Kia Motors showroom in Jubilee Hills, Gachibowli & Narsingi/Financial District and 2 workshops at Raidurg & QCity/FD Hyderabad, featuring a modern and well-equipped showrooms & service facility. The showroom offers a premium environment designed to showcase Kia vehicles and highlight the brand's commitment to innovation and quality. CAR Kia focuses on making the car buying and ownership experience exciting, smooth, and customer-friendly. The team is dedicated to delivering professional service, transparent processes, and ongoing support to customers throughout their journey with Kia vehicles.

Role Description The Customer Relationship Manager is a full-time, on-site role based at the CAR Kia workshop in Hyderabad. This role involves welcoming and engaging customers, understanding their needs, and providing information on vehicles, periodic maintenance & repair options, and after-sales services. The Customer Relationship Manager will manage customer inquiries, maintain regular follow-up through calls, messages, and emails, and ensure timely resolution of issues and concerns. Daily responsibilities include updating customer records in the CRM system, coordinating with sales and service teams, tracking customer satisfaction, and supporting events or campaigns that enhance customer loyalty. The role also involves preparing basic reports on customer feedback and retention activities and maintaining a professional, customer-focused atmosphere in the showroom & workshop.

Qualifications

Strong customer service and relationship management skills, with the ability to build trust and maintain long-term customer connections.
Effective communication and interpersonal skills, including clear verbal communication, active listening, and confident presentation abilities.
Competence in using CRM software and standard office tools to manage customer data, track interactions, and generate simple reports.
High level of professionalism, attention to detail, and organizational skills to handle multiple customer interactions and follow-ups efficiently.
Ability to work on-site in a fast-paced showroom/workshop environment, collaborate with cross-functional teams, and adapt to changing customer needs.
Prior experience in automotive customer care, or retail service is an advantage but not mandatory.
Bachelor's degree or equivalent education preferred; strong commitment to learning product features and company processes is essential.