The Opportunity:

Avantor is seeking an Associate - Equipment Services Support team. The prospect will be the member of a multi-disciplined customer support team. Proactive team member who communicates well with others and is dedicated to achieving team targets. Must have a flexible approach and ability to work well under pressure in a fast-moving environment.

Key Responsibilities and Tasks:

Work as part of the Customer Support team
Demonstrate professionalism, confidence, and telephone skills
Establish and maintain excellent customer relationships
To carryout customer support functions that meets deadlines and responsibilities, demonstrating, politeness, proficiency, and skilled behavior .
Timely and professional response to incoming telephone calls
Resolve customer product and service queries/complaints
Pricing enquiries
Internet queries/registrations
Proof of delivery requests
Invoice queries
Administration of product returns
Provide information on product availability
Provide Certificates of Analysis
Any other customer support functions
Provide pre/post sales technical support via email/call/chat.
Help accomplish team goals and objective by being a good team player
To ensure health and safety is supported within the workplace

Skills, knowledge & experience:

Graduation in any field.
Required 1+ years of experience.
Working knowledge of Microsoft Excel preferred
Ability to multi task
Effective/comprehensive communication
Delivers quality through attention to detail high level of accuracy
Self-motivated and demonstrates initiative and results orientated
Meets business commitments through acceptance of accountability, customer ownership, time management, punctuality/attendance
Supports team manager and team colleagues

Competencies:

Analytical and Critical Thinking
Collaboration & Teamwork
Continual Improvement and Innovation
Customer Focus
Developing People
Driving Results
Adhere to VWR's policies, procedures, rules and guidelines
Uphold VWR Culture and Values at all times

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.

Your privacy is important to us. Please for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation