Key Responsibilities:

1. Customer Support:

Respond promptly to customer inquiries via phone and email in a professional and courteous manner.
Identify and assess customers needs to achieve satisfaction, striving to provide accurate and compliant solutions.
Handle and resolve customer complaints, providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep accurate records of customer interactions, transactions, comments, and complaints.

2. Sales:

Engage with customers to promote and sell products/services.
Identify upselling and cross-selling opportunities during customer interactions, effectively communicating product features and benefits.
Meet or exceed sales goals and performance metrics on a consistent basis.

3. Product Knowledge:

Maintain in-depth knowledge of our products/services, pricing, and promotions to confidently address customer inquiries and promote sales.
Provide feedback and insights gathered from customer interactions to help improve products, services, and processes.

4. Qualifications:

Role: Customer Engagement

Industry Type: Software Product

Department: Sales & Business Development

Employment Type: Full Time, Permanent

Role Category: Sales Support & Operations

Education

UG: Any Graduate

Customer Support Executive