We are seeking a Senior Business Analyst - ServiceNow to drive requirements definition and ensure engineering delivers a successful ServiceNow implementation. You will coordinate stakeholders, control scope, and run Agile execution with clear risk and schedule management across build, test, deploy, and ongoing improvements.

Responsibilities

Elicit and consolidate stakeholder input to define and clarify requirements
Maintain a concise, program-wide scope definition
Produce and update documentation that supports management of the program and its related projects
Coordinate with software engineers, QA, product managers and other engineering teams to move high-quality products and features through the software project lifecycle
Run scrum ceremonies as scrum master, manage schedules, identify potential issues, and communicate them clearly to project stakeholders
Plan and own release schedules and milestones, maintaining high velocity in a fast-paced environment
Contribute hands-on software development and project management, enable cross-functional coordination, and strengthen inter/intra team communications to deliver outstanding program outcomes

Requirements

5-10 years of overall IT experience
4+ years of experience in Business Analysis, emerging technologies, or related technical fields
1+ year of experience contributing to a ServiceNow implementation
Experience with software development and managing end-to-end execution of programs that span multiple engineering teams
Knowledge of ITSM, ITOM and HRSD
Experience working with Agile software development methodologies
Scrum master experience with ownership of development sprints
Bachelor's degree in a technical field or equivalent practical experience

Nice to have

Experience in Software Engineering
Experience solving problems in fast-paced and constantly changing environments
Experience working cross-functionally in highly integrated teams with technical and non-technical members
Experience communicating technical concepts to non-technical audiences
Strong spoken and written communication skills

Senior Business Analyst / Business Analyst - ServiceNow