We are hiring a Senior Business Analyst / Business Analyst - ServiceNow to lead requirements planning and guide engineering delivery for a ServiceNow rollout. You will manage scope and timelines, anticipate risks, and coordinate across engineering, QA, and product from design through maintenance and enhancements.

Responsibilities

Gather stakeholder perspectives and translate them into clear requirements
Define and maintain a tight scope statement for the overall program
Develop and maintain program and project documentation needed for effective governance
Partner with software engineers, QA, product managers and other engineering teams to move products and features through the full software project lifecycle with high quality
Lead as scrum master by managing schedules, spotting potential issues early, and communicating status and risks to project stakeholders
Coordinate release schedules and milestones while keeping momentum high in a fast-paced environment
Support hands-on software development and project management, enable cross-functional coordination, and facilitate inter/intra team communications to deliver strong program outcomes

Requirements

Broad IT experience totaling 5-10 years
Demonstrated 4+ years of experience in Business Analysis, emerging technologies, or related technical domains
At least 1+ year supporting a ServiceNow implementation
Experience with software development and leading end-to-end program execution across multiple engineering teams
Knowledge of ITSM, ITOM and HRSD modules and practices
Experience operating within Agile software development methodologies
Background as a scrum master, running development sprints
Bachelor's degree in a technical field or equivalent practical experience

Nice to have

Prior Software Engineering experience
Experience solving problems in fast-paced and constantly changing environments
Experience collaborating cross-functionally within highly integrated teams of technical and non-technical members
Experience explaining technical concepts to non-technical audiences
Strong spoken and written communication abilities